Shipping policy

Shipping Policy

At Joyce & Grace, we are proud to serve customers across the United Kingdom with reliable and careful shipping. Please read below for everything you need to know about how we send your order.

1. General Shipping Information
We currently ship throughout the United Kingdom. Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time
Orders are usually processed within 2 to 3 business days (Monday to Friday), excluding weekends and holidays. During busy seasons or promotional events, processing may take slightly longer. We will keep you informed of any delays.

3. Shipping Rates
Free Shipping. We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times
Here is what to expect once your order is processed:
Processing Time: 2 to 3 business days (Monday to Friday)
Transit Time: 3 to 6 business days (Monday to Friday)
Total Delivery Time: 5 to 9 business days
Order Cutoff Time: 6:00 PM
Time Zone: GMT (United Kingdom)
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions
Certain items may be subject to shipping restrictions depending on UK-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this happens and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us straight away at info@joyceandgrace.co.uk. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: April 22nd, 2026)

9. Contact Information
Store name: Joyce & Grace
Company name: Arens & Spahija GbR
Company Address: Lärchenstraße 8, 97469 Gochsheim OT Weyer, Germany
Warehouse Address: York, United Kingdom
Company nr.: DE456808259
Email: info@joyceandgrace.co.uk
Monday to Friday, 09:00 to 18:00 (GMT)
Saturday and Sunday, 09:00 to 15:00 (GMT)
We aim to respond to your inquiries within 24 hours.